Returns
All returns must be postmarked within 2 days of receipt. All returned items must be in new and unused condition, with all original tags and labels attached and packaging intact.
Return Process
To return an item, please call customer service on – 0114209562 to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and send your return to the following address:
Tisane Botanicals Pvt Ltd
Attn: Returns
RMA #
109 Kynsey Road
Colombo 8
Sri Lanka
If you need to exchange the item due to incorrect ordering, you will have to bear the return and re delivery cost.
If Silvacos has sent you the incorrect product based on your confirmed order, we will bear the return and re delivery cost.
No refunds – Only exchanges
After receiving and inspecting the condition of your item, we will process exchange. Please allow at least 2 working days from the receipt of your item to process your exchange. We will notify you via phone call when your return has been processed.
Questions
If you have any questions concerning our return policy, please contact us at: 0114209562